Last time I went onstage for the graduation March was during gardeschool... After that unfortunate circumstances prevented me from basking in the spotlight and enjoying the fruits of my labor.
Tomorrow morning at 4am, my second wave of agents would graduate from product training.
I'm having mixed emotions about it.
Almost two years ago I was just like them, bright eyed but fearful of the industry that swept the Philippines by storm. I didn't know anything about how the industry works,(I'm still quite clueless right now,mind you...), but I was so gung-ho to get a decent job to support my kid that I really didn't care. It was a survival instinct to go with the flow and swim where big fishes are abound.
There are twenty people in my class. Twenty different individuals, twenty set of dreams. All that I'm hoping is that I've provided them enough ammunition to survive out there. There success would reflect my success.
But I guess I "raised" my kids well and I have enough trust in them to know that they're gonna make it... AND THAT THEY ARE GOING TO MAKE IT GOOD.
They're a good bunch and their enthusiasm is their major ace and I would make sure that their fire would never be extinguished by corporate monsters. It would be great if they could hold unto it and look forward to going to work each day without any taint of disdain. Because as I've learned loving your job is one of the major keypoints on making it big.(Not that I have much success to speak about..hehehehe..)
TO MY KIDS: CALL CENTER SURVIVAL 101
- Working in a call center environment is pretty stressful. It's fast phased and all. It really wouldn't do if you would have additional tension from the people that you work with. Treat the people that you work with as family. Always remember that you spend nine of your waking hours with them.
- Keep your work place fun! You can bring photos of your love ones to keep you on the go during the shift. It's also good to bring some brain teasers like books, puzzles or small hobbies and crafts (cross-stitching anyone?) to keep your mind on the track during avail hours.
- Keep an open relationship with your supervisor
- During coaching sessions it is advisable for you to raise your work related concerns so that they would know how to help you out.
- Being an optimist doesn't hurt in any scenario.
- Even the hardest rocks would melt if you have a lilt in your voice. Being cheery doing calls also conveys confidence and trust and this would make your callers more at ease.
- Have a life outside work. - All work and no play could burn out anybody. So when your rest day hits, do a little R&R and let yourself chill. It is also important to keep in touch with your old friends and your family members. Always remember that they come first.
"Make no little plans, they have no magic to stir men's blood and will not be realized. Make big plans; aim high in hope and work, remembering that a noble and logical plan never dies, but long after we are gone will be a living thing." Lita Bane
AIM HIGH WAVE 2.1! (=
Currently feeling: thoughtful
